Return & Refund Policy

Policy Overview

Appsmaya accepts eligible returns within 60 days from the date the order was delivered. This return period gives customers reasonable time to review their purchase and determine whether the item meets their expectations.

Eligible returned merchandise must meet the condition requirements described in this policy. Items that do not satisfy the applicable requirements may not qualify for a refund.

Return Window

Customers may request a return within 60 days from the date the order was delivered. The return request should be submitted within this period so that our support team can review the order and provide the appropriate return instructions.

We recommend contacting us as soon as you decide that you would like to return an item. This allows sufficient time to complete the return process within the applicable 60-day period.

The return period is based on the delivery date shown in the applicable shipment or carrier information.

Eligible Returns

Items may be eligible for return when they are returned within the 60-day return period and meet the applicable condition requirements.

For products such as Casual Dresses, Evening Dresses, and Maxi Dresses, customers should ensure that the merchandise remains in a condition suitable for resale.

General Eligibility Requirements

• The return request is submitted within 60 days of delivery.
• The item is in its original condition.
• The item has not been worn, washed, altered, or damaged.
• Original tags and labels remain attached where applicable.
• The merchandise is returned with its original packaging when reasonably available.

Non-Returnable Items

Certain merchandise may not qualify for return if it has been used, worn, washed, altered, damaged after delivery, or otherwise returned in a condition that prevents it from being resold.

Items that are missing essential components, tags, or packaging may also require additional review before a refund can be approved.

If you are unsure whether an item qualifies for return, contact our support team before sending the merchandise back.

Return Condition

To help ensure a smooth return review, merchandise should be carefully packaged before being shipped back.

Returned clothing should be clean, unworn, unwashed, and free from damage, stains, odors, makeup marks, pet hair, or other conditions that may affect the original condition of the product.

Original product tags and labels should remain attached whenever they were supplied with the item. Customers should also include the appropriate order information with the return so that the shipment can be identified efficiently.

How to Request a Return

To begin a return request, contact Appsmaya customer support at support@appsmaya.com. Please include your order number and enough information for us to identify the item you would like to return.

Return Shipping

Customers should contact Appsmaya before sending merchandise back. This helps ensure that the return is properly associated with the original order and that the correct return instructions are provided.

Please package returned merchandise securely to reduce the risk of damage during transportation. Customers should retain shipment documentation or tracking information when available until the return has been received and the refund process is complete.

No return or refund fees are charged by Appsmaya for approved eligible returns under this policy.

Refunds

Once an eligible return has been received and reviewed, Appsmaya will determine whether the merchandise satisfies the requirements of this policy.

If the return is approved, the applicable refund will be issued to the original payment method used for the purchase, subject to the processing procedures of the payment provider.

No refund fees are charged by Appsmaya. Customers will not be charged a separate fee for an approved refund under this policy.

Refund Timing

Approved refunds are processed within 12 days after the returned merchandise has been received and the return has been reviewed and approved.

After Appsmaya processes the refund, the time required for the funds to appear in the customer's account may vary depending on the customer's bank, card issuer, payment provider, or financial institution.

Damaged or Incorrect Items

If you receive an item that arrives damaged, defective, or different from what you ordered, please contact Appsmaya as soon as possible at support@appsmaya.com.

Please provide your order number and a description of the issue. Photographs of the product, packaging, shipping label, or other relevant details may be requested to help us review the situation.

Please keep the original packaging and affected merchandise until our support team has reviewed your request and provided further instructions.

Exchanges

If you would like a different size, color, style, or product, please contact our support team before sending an item back. Availability may vary depending on the product and current inventory.

Where an exchange cannot be arranged, customers may be instructed to return the eligible item according to this policy and place a new order for the desired merchandise.

Contacting us before returning an item helps ensure that the appropriate option is available for your order.

Contact Us

Our customer support team is available to answer questions about return eligibility, return requests, refund status, damaged items, or other concerns related to your order.