Cancel/Change Order

Overview

Appsmaya processes orders for Casual Dresses, Evening Dresses, and Maxi Dresses. Once an order is submitted, our team may begin preparing the items for fulfillment. For this reason, cancellation and change requests are handled according to the order's current processing status.

If you need to cancel an order, change a product, correct a shipping address, or update another order detail, please contact us immediately after placing the order.

Request Timeframe

Cancellation and change requests should be submitted as soon as possible. Appsmaya's standard handling time is 1 business day, so there may be a limited window in which an order can still be modified or cancelled.

Order Cancellation

If you no longer wish to receive an order, contact Appsmaya as quickly as possible with your order information and a clear request for cancellation.

A cancellation request is not automatically considered approved simply because it has been submitted. Our team must first determine whether the order can still be stopped before fulfillment or shipment.

When Cancellation Is Possible

If your order has not entered processing, we will make reasonable efforts to cancel it upon request. If the cancellation is successfully completed, any applicable refund will be handled using the original payment method, subject to the applicable payment processor's processing time.

When Cancellation Is No Longer Possible

Once an order has been processed or shipped, we may be unable to cancel it. In this situation, customers may need to receive the order and follow the applicable Return & Refund Policy.

Changing an Order

Customers may contact us to request changes to an order before it enters fulfillment. Depending on the status of the order, we may be able to assist with changes such as:

• Changing the selected dress.
• Changing the size or variant where available.
• Adjusting the quantity.
• Correcting certain customer information.
• Updating the shipping address before shipment.

Changes may affect the total order amount. If the requested change increases the price, the additional amount may need to be paid before the change can be completed. If the change reduces the amount, any applicable difference will be handled according to the payment and refund process.

Product substitutions are subject to availability. If the requested item or variation is unavailable, the original order may need to remain unchanged or be cancelled if cancellation is still possible.

Address Changes

Please review your shipping address carefully before completing checkout. If you discover an address error after placing an order, contact us immediately at support@appsmaya.com.

We will make reasonable efforts to update the address before the package is shipped. However, an address change cannot be guaranteed after fulfillment or shipment has begun.

Order Processing

Our standard handling time is 1 business day. Orders are prepared for shipment after the order has been received and the necessary processing steps have been completed.

Our regular order cut-off time is 5:00 PM EST, Monday through Friday. Requests received outside support hours or after the applicable cut-off may not be reviewed until the next available business period.

Orders Already Shipped

Once an order has been handed to the shipping carrier, changes such as product substitutions, quantity adjustments, or address modifications may no longer be available through Appsmaya.

Appsmaya uses USPS, UPS, and FedEx for delivery services. After shipment, tracking information may be provided so that customers can follow the package through the applicable carrier's tracking system.

If you no longer want an item after it has shipped, please refer to our Return & Refund Policy for information about eligible returns.

Refunds After Cancellation

When an order cancellation is successfully approved before shipment, any applicable refund will be initiated according to the circumstances of the cancellation and the payment method used for the purchase.

Appsmaya's applicable refund processing period is up to 12 days after the relevant return or cancellation has been approved and the necessary processing requirements have been completed.

No refund or cancellation fees are charged by Appsmaya for eligible cancellations handled under the applicable policy.

The time required for the funds to appear in the customer's account may vary depending on the payment provider or financial institution.

How to Request a Cancellation or Change

To give your request the best chance of being completed before fulfillment, please contact our support team as soon as possible.

1. Send an email to support@appsmaya.com.
2. Include your full name and order number.
3. Clearly explain whether you want to cancel the order or make a specific change.
4. For an address correction, provide the complete corrected shipping address.
5. For a product change, identify the current item and the requested replacement, size, or quantity.

Providing complete information helps our team locate the order quickly and determine whether the requested action is still possible.

Contact Us

For cancellation requests, order changes, address corrections, or questions about the status of an order, please contact Appsmaya directly.